Privacy Policy

Introduction

Welcome to Upscale Image, an AI-powered image upscaling tool designed to help you enhance and enlarge your images with cutting-edge super-resolution technology. At Upscale Image, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information and images when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Upscale Image:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account, provide customer support, and deliver personalized services.

2. Image Data

   • What We Collect: Images you upload for processing, including original images and processed results.
   • Purpose: To provide image upscaling services. All uploaded images are automatically deleted within 24 hours and are never permanently stored on our servers.
   • Storage: Images are temporarily stored in secure cloud storage during processing and are automatically purged after 24 hours.

3. Usage Details

   • What We Collect: Information about how you use Upscale Image, including your interactions, features accessed, processing history, and usage frequency.
   • Purpose: To analyze user engagement, improve our services, and optimize processing performance.

4. Device Information

   • What We Collect: Data regarding the devices you use to access Upscale Image, such as device type, operating system, browser type, and IP address.
   • Purpose: To optimize our services for different devices, ensure compatibility, and implement security measures.

5. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services, personalize your experience, and maintain session information.

6. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, such as credit card number, billing address, and any details required for transaction processing (for Pro users).
   • Purpose: To facilitate billing and payment processing for our premium services.

Image Privacy and Security

Your images are our top priority:

• Automatic Deletion: All uploaded images are automatically deleted from our servers within 24 hours of upload, regardless of processing status.
• No Permanent Storage: We do not permanently store your images. Images are only temporarily stored during the processing period.
• Encryption: All images are encrypted during transmission and while stored on our servers using industry-standard encryption protocols.
• No Third-Party Access: We do not share, sell, or provide access to your images to any third parties, except as necessary to provide the processing service (e.g., through our AI processing partners under strict confidentiality agreements).
• Processing Partners: We use trusted third-party AI processing services (such as Replicate) to handle image upscaling. These partners are contractually obligated to maintain the same level of privacy and security standards.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols.
• Access Controls: Strict access controls limit who can access your data to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and updates to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information or images to outside parties, except in the following circumstances:

• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users or others.
• To provide services through trusted third-party partners who assist us in operating our website or conducting our business (such as AI processing services), subject to strict confidentiality agreements.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your account and associated data.
• Data Portability: You can request a copy of your data in a portable format.
• Opt-Out: You can opt-out of certain data collection practices, though this may affect service functionality.

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: [email protected]

Last Updated: January 2025

By using Upscale Image, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information and images!